Frequently Asked Questions

Dunova VPN is a privacy-focused virtual private network for Android. It encrypts your internet traffic, hides your IP address, and lets you connect to servers around the world so you can browse, stream, and download with peace of mind — including on public Wi-Fi.

A VPN protects your privacy from your internet provider, network operators, and anyone snooping on the same Wi-Fi as you. It also lets you reach the open internet from countries where your usual sites would be blocked, and helps prevent location-based price discrimination on shopping sites.

Using a VPN is legal in the vast majority of countries, including Japan, the US, the UK, the EU, Australia, and most of Asia. A small number of countries restrict or regulate VPN usage. It is your responsibility to comply with the laws of the country you are physically in.

Yes. We do not store the websites you visit, the apps you use, your DNS queries, or your original IP linked to your activity. Our Privacy Policy explains exactly what limited information we do handle (subscription tokens, anonymous crash data if opted-in, account identifiers if you sign in) and for what purpose.

No. Dunova VPN works without any account. You only need to sign in (with Google) if you want to share your premium subscription or one-time purchase across multiple devices.

Yes, provided you sign in with the same Google account on every device. The subscription is bound to your Firebase user ID, which is determined by your sign-in. Please use the same Google account on all your devices.

Yes. As long as the tablet is signed into the same Google Play account that made the purchase, or the same Google identity that you logged into Dunova VPN with, your premium features will be available.

New users can try premium features for 24 hours at no cost. The trial starts the first time you tap a premium server and ends automatically — no auto-renewal, no card required. After the trial you can subscribe.

Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Dunova VPN → Cancel. Your premium features remain active until the end of the current billing period.

No. The one-time purchase grants unlimited access to all premium servers for the lifetime of the app on the store account or identity you used at purchase.

Open the side menu and tap "Restore purchases" — this works for purchases made on the same Google Play account. If you can't find it, sign in with the same Google account you used on the original device via Account → Sign in.

Try the following in order:

1. Restart the app
2. Try a different VPN server
3. Verify your underlying internet works (open a website without VPN)
4. Refresh the server list from the server-picker screen
5. Restart your device
6. If you are on a restrictive network (campus, corporate, or some hotels), VPN traffic may be intentionally blocked

Speed depends on the distance to the chosen server, current server load, and your own internet plan. Try a server geographically closer to you, or one labeled with low latency in the server list. Streaming 4K video while several other devices share your connection will also reduce throughput.

Switching networks resets the VPN tunnel. With auto-reconnect on (default), the app will rebuild the tunnel within a few seconds. Enable Kill switch in Settings if you want zero traffic to leak during that reconnect window.

The Kill switch keeps the tunnel alive when your connection becomes briefly unstable, preventing the short bursts of leakage that can occur during reconnects. For a complete lock-down — blocking all traffic when the VPN is down — also enable "Always-on VPN" in your Android system VPN settings.

If enabled, the app starts in the background right after your device reboots and silently reconnects to the server you last used. This prevents the common slip of joining public Wi-Fi unprotected after a restart.

When you join a Wi-Fi network that is not in your trusted list, the VPN starts automatically a few seconds later. Mobile data and trusted networks are not affected. The feature needs the Nearby Devices (Android 13+) or location permission to read the current SSID — your location is never collected or sent.

Split tunneling lets you choose specific apps that bypass the VPN. This is useful for streaming services that detect and block VPNs — you can keep them outside the tunnel while everything else stays protected. The choice is stored only on your device.

By default, Dunova VPN routes DNS queries through our own resolver, which can also block ads. If you prefer Cloudflare, Quad9, Google DNS, NextDNS, AdGuard, or any custom IPv4, choose it in Settings → Custom DNS. Note that switching DNS away from "Auto" disables our DNS-level ad blocker.

Dunova VPN blocks ads at the DNS layer, which is highly effective for web ads, analytics trackers, and known malware domains. Some ads — particularly first-party ads served from the same domain as the content (YouTube being the classic example) — cannot be blocked at DNS without breaking the host site. On Android, Google Play policy also prevents us from blocking ads inside other apps.

Streaming providers actively detect and block VPN servers to enforce regional licensing. We continuously add and rotate servers, but full access to every service cannot be guaranteed. Try a different server or use Split tunneling to exclude the specific streaming app from the VPN.

Smart Location automatically picks the closest, fastest server based on your current network conditions. Great when you don't care which country you connect through and just want the snappiest experience.

Yes. Open the side menu → IP & Leak check. It shows your public IP, location, and network as seen from the internet. When the VPN is active, you should see the server's IP, not yours. You can also run the DNS leak and WebRTC leak tests directly from that screen.

Open the side menu → Statistics. All metrics — bytes downloaded/uploaded, session count, total time, country breakdown — are stored locally on your device. We do not send any of this to our servers.

Dunova VPN blocks known malware domains at the DNS layer, which helps prevent some malware from reaching your device. However it is not a substitute for a dedicated antivirus or device protection. Use both for layered defense.

Our DNS resolver blocks domains known for phishing. New phishing domains appear daily, however, so always stay vigilant: check the URL before entering credentials, and use a password manager that warns you when the domain doesn't match.

Our no-log policy means we have nothing to hand over even if compelled, beyond the minimal account/billing information described in our Privacy Policy. That said, no VPN can make you anonymous against a state-level adversary that also controls your endpoints. Dunova VPN is a privacy tool, not an anonymity tool.

Android 7.0 (API 24) and later. The app works on phones, tablets, and most Chromebooks. There is no desktop version yet.

Our servers handle IPv6-capable connections gracefully and prevent IPv6 traffic from leaking outside the tunnel. If your ISP only assigns you IPv6, the VPN will tunnel that traffic through our IPv4 infrastructure.

That is Android's system-level indicator telling the user a VPN is currently routing their traffic. It is shown by the OS itself, not by our app, and confirms that the VPN tunnel is properly established.

Settings → "Allow local network" controls this. When enabled (default), local subnet traffic (printers, Chromecast, NAS) bypasses the VPN so devices on your own network remain reachable. Disable the toggle if you want strict full-tunnel.

Open the side menu → Contact us, or email ifeeqp2002+dunovavpn@gmail.com directly. Including the app name, device model, OS version, and a screenshot speeds things up a lot — the "Contact us" screen pre-fills that information for you.