This page explains how to request a refund for “Dunova VPN” (the “App”) provided by CloudEx Inc. (“we”, “us”, or “our”). If you have any question about a refund or a cancellation, please contact us directly using the address below — you do not need to go through anyone else first.
Contact us for refunds
Email:
We respond to support enquiries within 3 business days, and within 24 hours for issues identified as urgent.
Lifetime (one-time) purchases
Purchases made through Google Play
- Email us at the address above within 8 days of your purchase.
- Please send your message from the Gmail address linked to the Google account you used to make the purchase. That address alone lets us locate your order — you do not need to find or send an order number.
- Once we have located the purchase, we issue the refund from our side. Depending on your payment method it can take a few business days for the amount to appear on your statement.
Within 48 hours of purchase, Google's own refund request form is usually faster.
Purchases made through the App Store
Refunds for App Store purchases are issued by Apple, and developers have no ability to issue them. Please sign in at reportaproblem.apple.com, choose “Billing & Subscriptions”, then “Request a refund”. If Apple declines your request, please write to us and tell us.
Subscription plans
Cancelling
You can cancel at any time yourself. After cancelling you keep access until the end of the period you have already paid for.
- Android: Google Play app → “Payments & subscriptions” → “Subscriptions”
- iOS: “Settings → Apple Account → Subscriptions”
If you do not cancel before the next renewal date, the subscription renews automatically and you will be charged. Please cancel before that date if you no longer wish to continue.
Refunds
Our subscriptions include a free trial period before purchase, so that you can confirm what the App does before subscribing. For that reason, we do not, as a rule, refund periods that have already begun.
If there were particular circumstances — for example the subscription renewed unintentionally — please contact the support address above. We will look at your situation individually.
Which purchases this covers
This policy covers purchases of the App made through Google Play or the App Store. Purchases made through any other channel are not covered.
Effective Date: August 18, 2026